Every order is handmade and quality checked before shipping, but if you feel like something is wrong we’ll do our best to help.
Once you receive your curtains and blinds, make sure to check them immediately and let us know if you find any damage or defects. We can’t accept liability for any damage or defect reported more than five days after delivery.
If you do think there’s a problem, then contact us as soon as possible. Our team will arrange for your curtains or blinds to be inspected, and if they’re found to be damaged or defective we may be able to repair or restore them, or else offer a replacement.
We’ll send you a shipping label to return your product for inspection, then either arrange for a courier or let you know how to return them using the original packaging. Unfortunately we can’t refund any delivery charges, duties or taxes paid as part of the original purchase.
Please don’t send us your curtains until you’ve discussed the damage or defect with our team, and received a shipping label. We can’t take responsibility for the product until that point, so any loss or damage would be at your cost. If this occurs, we reserve the right not to offer a refund