Delivery & Returns

Amending your orders.

If you need to amend an order, make sure to contact us by email or telephone within 24 hours. After that point, our craftspeople will have started work so no further changes can be made.

Cancelling orders.

If you wish to cancel your order, we’ll offer a full refund if you contact us by email or telephone within the first 24 hours, other than in accordance with your statutory rights.

After the first 24 hours, we may have to deduct up to 50% of the order value from any refund as our craftspeople will have started work on your chosen fabric.

Once you’ve received your product, we won’t be able to issue a refund unless the curtains or blinds are damaged, defective or misdescribed. So please let us know if you have any problems.

Defective and damaged products.

Every order is handmade and quality checked before shipping, but if you feel like something is wrong we’ll do our best to help.

Once you receive your curtains and blinds, make sure to check them immediately and let us know if you find any damage or defects. We can’t accept liability for any damage or defect reported more than five days after delivery.

If you do think there’s a problem, then contact us as soon as possible. Our team will arrange for your curtains or blinds to be inspected, and if they’re found to be damaged or defective we may be able to repair or restore them, or else offer a replacement.

We’ll send you a shipping label to return your product for inspection, then either arrange for a courier or let you know how to return them using the original packaging. Unfortunately we can’t refund any delivery charges, duties or taxes paid as part of the original purchase.

Please don’t send us your curtains until you’ve discussed the damage or defect with our team, and received a shipping label. We can’t take responsibility for the product until that point, so any loss or damage would be at your cost. If this occurs, we reserve the right not to offer a refund

UK and international delivery

We offer free UK delivery on all orders. We can also deliver made to measure curtains and blinds internationally. Please contact us for shipping rates outside of the UK.

Returning orders from outside the UK.

If you need to return curtains or blinds from outside the UK, you’ll be responsible for the return postage costs and obtaining proof of postage. We’ll reimburse return postage costs, where reasonable, if your product is confirmed as damaged, defective or misdescribed.

When do I get a refund?

Once we’ve received and assessed your product, it can take up to 14 days to process a refund. The agreed amount will be issued to the original method of payment.

If you’ve not received anything after 14 days, please contact us.