Terms and Conditions

Couture Living Limited

Terms and Conditions for www.coutureliving.com

(these “Terms”)

 

These Terms

  1. These Terms

1.1               What these Terms cover: These are the terms and conditions on which we sell and provide bespoke, made to measure soft furnishings (“Soft Furnishings”), as well as various services in relation to Soft Furnishings, including measurement services (“Measurement Services”), delivery services (“Delivery Services”) and installation services (“Installation Services”) (together, the “Products”) to consumers through our website at www.coutureliving.com  (the “Website”). (In these Terms, the Measurement Services, Delivery Services and Installation Services are, together, the “Services”)

1.2               Why you should read these Terms: Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract formed on the basis of your order and these Terms, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us on 01924 457243 to discuss.

  1. Information about us and how to contact us

2.1               Who we are: We are Couture Living Limited, a company registered in England and Wales. Our company registration number is 10550836 and our registered office is at Heaton House, 86 Bradford Road, Dewsbury, West Yorkshire, United Kingdom, WF13 2EF. Our registered VAT number is 288206970.

2.2               How to contact us: You can contact us by telephoning our customer service team at 01924 457243 or by writing to us at info@coutureliving.com or Couture Living Ltd, Heaton House, 86 Bradford Road, Dewsbury, West Yorkshire WF13 2EF.

2.3               How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4               "Writing" includes emails: When we use the words "writing" or "written" in these Terms, this includes emails.

  1. Our contract with you

3.1               How to place an order: You can submit an order to us through the Website by following the instructions for placing an order.

3.2               How we will accept your order: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. That contract incorporates:

(a)           your order in respect of certain Products that you would like to purchase from us; and

(b)           these Terms.

From this point onwards in these Terms, we call that contract the “Contract”.

3.3               If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Products. This might be because the Soft Furnishings you have ordered are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Products.

3.4               Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5               We do not have to accept orders: We reserve the right to reject any order submitted to the Website at any time.

3.6               Pictures on the Website are not accurate: The images of the Soft Furnishings on the Website are for illustrative purposes only. Although we have made every effort to display the Soft Furnishings accurately, we cannot guarantee that each item reflects the images on the Website. The Soft Furnishings ordered may vary slightly from those images.

  1. Information we need from you

4.1               Information to provide to us: Before you are able to submit your order, we will ask you to provide us with certain information that is necessary to allow us to provide the Products to you. That information includes:

(a)           your name, installation and/or delivery address, telephone number and email address;

(b)           the Soft Furnishings you would like to purchase;

(c)            the measurements of any Soft Furnishings you will like to purchase;

(d)           your preferred date to receive Measurement Services; (if applicable)

(e)           your preferred date of installation (if applicable);

(f)             your payment details to ensure you can pay for the Products you have chosen;

(g)           any extras that you wish to include in your order; and

(h)           answers to a questionnaire about the installation area at your property, so that we can understand your property and what may be required in order to provide the Measurement Services and/or Installation Services.

4.2               Your responsibility: It is your responsibility for ensuring that the information you provide to us is correct. You can find guidance on the information we need, and how to collect it, on the Website or by contacting us. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract (and clause 11.2 below will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the Products late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4.3               Making sure your measurements are accurate. If we are making the Soft Furnishings to measurements you have given to us, you are responsible for ensuring that those measurements are correct. If you are unsure how to measure or are unable to measure accurately, we recommend you refer to our measuring guide available online or purchase our Measurement Services.

  1. What we do at your property

5.1               Relying on the information you have given us: We rely on the information you supply to us during the ordering process to assess the suitability of the Products you order, and that they are a true and accurate reflections of what we will see at your property. If, upon physical inspection of your property, we determine that more equipment or a significant amount of extra work is required to complete your installation, then we will inform you of any resulting:

(a)           increase in costs prior to these costs being incurred; and

(b)           delay to installation.

If you decline any extra equipment or work required to facilitate the installation you have ordered, then we will be entitled to charge you for all the reasonable expenses we have incurred in connection with the aborted installation, including that of any materials already supplied. In such circumstances, clause 9.5 below will apply; the Contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a reasonable amount as compensation for the net costs we will incur as a result of your ending the Contract.

5.2               Other damage to your property: You understand that, so long as it was not cause by our negligence, you will be responsible for repairing any damage caused during the provision of the Services and paying for any redecoration or repair once we have completed the Services.

  1. Changes

6.1               Your rights to make changes: If you wish to make a change to the Products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 9 below - Your rights to end the Contract).

6.2               Minor changes we make to the Products: We may change the Products:

(a)           to reflect changes in relevant laws and regulatory requirements; and

(b)           to implement minor technical adjustments and improvements, for example to address a safety threat. These changes will not affect your use of the Products.

  1. Providing the Products

7.1               Delivery costs. The costs of the Delivery Services will be as displayed to you on our Website.

7.2               Arranging Services: You will be informed of the delivery date when you purchase the Delivery ServicesWe will contact you within 5 working days of you purchasing the Measurement Services and/or Installation Services to agree the date for the performance of these Services. If those dates are not convenient for you, see Clause 6.1.

7.3               We bring what we need on the day: We will have everything needed to provide the Services. If we are providing Installation Services, we will not deliver the Soft Furnishings to you in advance of the agreed installation date.

7.4               Telling you what we are doing: When we arrive, we will explain what we will be doing, and what needs to be done to best protect your home (including carpets and furniture where necessary).

7.5               Completion of the Measurement Services and/or Installation Services: The date will be agreed prior to us attending to perform the Services. Any estimate we give as to how long the Services will take to be performed is approximate only; sometimes we will need more time to fully complete the Measurement Services and/or Installation Services (although we will always try to minimise the amount of time we need) and that may run into additional day(s). If you specifically request that we work outside our normal working hours to complete overrunning services, we may need to charge you extra; if that is the case, we will explain the increased costs, obtain your agreement and recieve the additional payment before we undertake that work.

7.6               We are not responsible for delays outside our control: If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable (subject to clause 14.2 below) for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and will receive a refund for any Services you have paid for but we have not performed, as set out in clause 9.2(c) below.

7.7               If we experience technical issues: We may have to suspend the Services if we have to deal with technical problems in providing the Services. We will inform you where this occurs.

7.8               If you are not at home on the agreed measurement, delivery or installation date: If no one is available at your address when we arrive to provide the Services, we will leave you a note informing you of how to rearrange the provision of the Services. If you are continually not available when we arrive to provide the Services you understand that additional charges may be applicable.

7.9               If you do not re-arrange: If you do not re-arrange the Services, we will contact you for further instructions and may charge you for storage costs and any further costs we have incurred. If, despite our reasonable efforts, we are unable to contact you or re-arrange the Services, we may end the Contract and clause 11.2 below will apply.

7.10           If you do not allow us access to provide the Services: If you do not allow us access to your property, or any part of it, that is necessary for us to perform the Services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property (or the relevant part of it), we may end the Contract and clause 11.2 below will apply.

7.11           Your legal rights if we do not arrive on an agreed date: You have legal rights if we do not arrive to provide the Services on the agreed date. You may treat the Contract as at an end straight away if any of the following apply:

(a)           we have refused to attend your property to provide the Services;

(b)           the completion of the Services within the agreed period was essential (taking into account all the relevant circumstances); or

(c)            you told us before we accepted your order that completion of the Services within the agreed period was essential.

7.12           Setting a new date: If you do not wish to treat the Contract as at an end straight away, or do not have the right to do so under clause 7.11 above, you can give us a new date for the provision of the Services, which must be reasonable, and you can treat the Contract as at an end if we do not provide the Services on that date.

7.13           Ending the Contract for late performance. If you do choose to treat the Contract as at an end for late performance of the Services you can reject or cancel the order for the Products. We will refund any sums you have paid to us for the cancelled Products not provided. If the Soft Furnishings have been delivered to you, you must either return them in person to Couture Living Ltd, Heaton House, 86 Bradford Road, Dewsbury, WF13 2EF, post them back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01924 457243 or email us at info@coutureliving.com to arrange collection.

7.14           Reasons we may suspend the supply of Products to you: We may have to suspend the supply of Products to:

(a)           deal with technical problems or make minor technical changes;

(b)           update the Products to reflect changes in relevant laws and regulatory requirements;

(c)            make changes to the Products as requested by you or notified by us to you (see clause 6 above).

7.15           We may also suspend supply of the Soft Furnishings if you do not pay: If you do not pay us for the Soft Furnishings when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Soft Furnishings until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Soft Furnishings. We will not suspend the Soft Furnishings where you dispute the unpaid invoice (see Clause 12.6). We will not charge you for the Soft Furnishings during the period for which they are suspended. As well as suspending the supply of the Soft Furnishings we can also charge you interest on your overdue payments (see Clause 12.5).

7.16           Your rights if we suspend the supply of Products: We will contact you in advance to tell you we will be suspending supply of the Products, unless the problem is urgent or an emergency. You may contact us to end the Contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 5 working days and we will refund any sums you have paid in advance for the Products.

7.17           When you become responsible for the Soft Furnishings. The Soft Furnishings will be your responsibility from the time we deliver the Soft Furnishings to the address you gave us when placing your order.

7.18           When you own the Soft Furnishings. You own the Soft Furnishings once we have received payment in full.

7.19           Minor damage: You accept that we may cause some level of minor/cosmetic damage in performing the Services (such as damage to plasterwork, paintwork, decorations, flooring, wall coverings etc.) and that we will not be responsible to you for making good such damage. For example, we will make good cuts or holes but not permanently finish or redecorate. Where we are responsible for making good any such loss or damage, we cannot guarantee to match any paint etc. on a like for like basis.

7.20           Existing structural defects: We will not be liable (subject to clause 14.2 below) for any damage to your property which is caused by structural defects or weaknesses at your property unless:

(a)           that damage is caused as a result of our breach of these Terms; and/or

(b)           the existence of the defect or weakness in question should have been reasonably apparent to us on a reasonable visual inspection of the area in which the Installation Services are to be performed prior to us commencing work.

However, for the avoidance of doubt, we will not be obliged to carry out a detailed structural survey of your entire property nor any inspection of any parts not immediately visible to the naked eye.

  1. Your obligations

8.1               Access we need: You must give us free access to your property to enable us to provide the Services. The person giving us access to your property must be at least 18 years’ old.

8.2               Make sure you have got permission for us to access: You must ensure that you have secured in advance any necessary licences, permits or authorisations required to enable us to provide the Services at your property.

  1. Your rights to end the Contract

9.1               You can always end the Contract: Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:

(a)           If the Soft Furnishings you have bought are faulty, misdescribed or not as requested, you may have a legal right to end the Contract (or to get the Soft Furnishings repaired or replaced or the Services reperformed or to get some or all of your money back), see clause 12 below;

(b)           If you want to end the Contract because of something we have done or have told you we are going to do, see clause 9.2 below;

(c)            If you have just changed your mind about the Products, see clause 9.3 below; and

(d)           In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.5 below.

9.2               Ending the Contract because of something we have done or are going to do: If you are ending the Contract for a reason set out at (a) to (d) below, the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation.  The reasons are:

(a)           we have told you about an error in the price or description of the Products you have ordered and you do not wish to proceed;

(b)           there is a risk that provision of the Products may be significantly delayed because of events outside our control;

(c)            we have suspended provision of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month or

(d)           you have a legal right to end the Contract because of something we have done wrong (including because we have not attended your property to provide the Services on the agreed date (see clause 7.11 above).

9.3               You don't have the right to change your mind: You do not have a right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013:

(a)           in respect of Soft Furnishings purchased as these are goods made to your specifications; and

(b)           in respect of Services, once these have been completed, even if the cancellation period is still running.

9.4               How long do you have to change your mind? In respect of the Soft Furnishings you are unable to change your mind once we confirm acceptance of your order. In respect of the Services we provide, you have 7 days after the day we email you to confirm we accept your order to change your mind. However, once we have completed the Services you cannot change your mind, even if the 7 day period is still running. By submitting the order to us through the Website, you agree that we can start providing the Measurement Services and/or Installation Services before your 7 day period to change your mind ends, if that is when you have agreed for the Measurement Services and/or Installation Services to take place. If you cancel after we have started any Services, you must pay us for the Services performed.

9.5               Ending the Contract where we are not at fault and there is no right to change your mind: Even if we are not at fault and you do not have a right to change your mind (see clause 9.1 above), you can still end the Contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the Contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the Contract.

  1. How to end the Contract with us (including if you have changed your mind)

10.1           Tell us you want to end the Contract: To end the Contract, please let us know by doing one of the following: 

(a)           Phone or email: Call customer services on 01924 457243 or email us at info@coutureliving.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)           Online. Complete the cancellation form on the Website.

(c)            By post. Print off the cancellation form and post it to us at the address on the cancellation form, or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

10.2           Returning Soft Furnishings after ending the Contract: If you end the Contract because of something we have done or are going to do after Soft Furnishings have been dispatched to you or you have received them, you must return them to us. You must either return the Soft Furnishings in person to where you bought them, post them back to us at Couture Living Ltd, Heaton House, 86 Bradford Road, Dewsbury, WF13 2EF or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01924 457243 or email us at info@coutureliving.com for a return label or to arrange collection.

10.3           When we will pay the costs of collection: We will pay the costs of collection:

(a)           if the Soft Furnishings are faulty or misdescribed; or

(b)           if you are ending the Contract because we have told you of an error in pricing or description.

In all other circumstances, you must pay the costs of collection.

10.4           What we charge for collection: If you are responsible for the costs of collection, we will charge you the direct cost to us of collection. Charges will vary depending on package size, please contact Customer Services on 01924 457243 to clarify.

10.5           How we will refund you: We will refund you, by the method you used for payment.

10.6           Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind about the provision of the Services:

(a)           The maximum refund for Delivery Services will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of Soft Furnishings within 3-5 days at one cost but you choose to have the Soft Furnishings delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(b)           Where you desire a refund for Measurement Services and/or Installation Services, we may deduct from any refund an amount for the supply of the Services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

10.7           When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind in relation to the Services then your refund will be made within 14 days of your telling us you have changed your mind.

  1. Our rights to end the Contract

11.1           We may end the Contract if you break it: We may end the Contract at any time by writing to you if:

(a)           you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products;

(b)           you do not, within a reasonable time, allow us to deliver the Soft Furnishings to you; or

(c)            you do not, within a reasonable time, allow us access to your premises to supply the Services.

11.2           You must compensate us if you break the Contract: If we end the Contract in the situations set out in clause 11.1 above we will refund any money you have paid in advance for Services we have not performed but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

  1. If there is a problem with the Products

12.1           How to tell us about problems: If you have any questions or complaints about the Products, please contact us. You can telephone our customer service team at 01924 457243 or write to us at info@coutureliving.com or Couture Living Ltd, Heaton House, 86 Bradford Road, Dewsbury, West Yorkshire WF13 2EF.

12.2           Summary of your legal rights: We are under a legal duty to supply Products that are in conformity with the Contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

 

If your product is goods, for example, Soft Furnishings, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. 

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

See also clause 9.3 above.

If your product is services, for example, Installation Services, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill or get some money back if we can't fix it.

b) If you haven't agreed on a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also clause 9.3 above.

12.3           Your obligation to ensure collection of rejected Soft Furnishings: If you wish to exercise your legal rights to reject Soft Furnishings, you must either return them in person to Couture Living Ltd, Heaton House, 86 Bradford Road, Dewsbury, WF13 2EF, post them back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01924 457243 or email us at info@coutureliving.com for a return label or to arrange collection.

  1. Price and payment

13.1           Where to find the price for the Products: The price of the Products (which includes VAT) will be the price indicated on the order pages on the Website when you placed your order. We take all reasonable care to ensure that the price of the Products advised to you is correct. However, please see clause 13.3 below for what happens if we discover an error in the price of the Products you order.

13.2           We will pass on changes in the rate of VAT: If the rate of VAT changes between your order date and the date we provide the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

13.3           What happens if we got the price wrong: It is always possible that some of the Products we sell may be incorrectly priced on the Website. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

13.4           When you must pay and how you must pay: We accept payment with via various debit and credit cards. When you must pay depends on what product you are buying:

(a)           For goods, you must pay for the Soft Furnishings at the point of order.

(b)           For services, you must make full payment prior to them being undertaken.  

  1. Our responsibility for loss or damage suffered by you

14.1           We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2           We do not exclude or limit in any way our liability to you where it would be unlawful to do so: This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (including the right to receive Products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed); and for defective products under the Consumer Protection Act 1987

14.3           When we are liable for damage to your property: If we are providing Services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the Services.

14.4           We are not liable for business losses: We only provide the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.5           Give us a chance to fix it: If you suffer any loss or damage for which we are responsible, then you must give us a reasonable opportunity to remedy the problem (for example, by allowing us access to your property to repair any damage for which we are responsible) and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of our breach of the Contract. We will not be responsible for any loss or damage which you fail to give us a reasonable opportunity to put right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take.

  1. How we may use your personal information

15.1           How we will use your personal information: We will only use your personal information as set out in our Privacy Policy and our Cookies Policy.

  1. Other important terms

16.1           We may transfer the Contract to someone else: We may transfer our rights and obligations under the Contract to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

16.2           You need our consent to transfer your rights to someone else: You may only transfer your rights or your obligations under the Contract to another person if we agree to this in writing.

16.3           Nobody else has any rights under the Contract: The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4           If a court finds part of the Contract illegal, the rest will continue in force: Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

16.5           Even if we delay in enforcing the Contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under the Contract, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

16.6           Which laws apply to the Contract and where you may bring legal proceedings: These Terms (including, but not limited to, all non-contractual dispute or claims arising out of or in connection with them) shall be governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts, except where, by law, such dispute or claim must be brought in the jurisdiction in which you are domiciled, or where the relevant law contains mandatory provisions that override such exclusive jurisdiction.

16.7           [Alternative dispute resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use the European Commission Online Dispute Resolution platform. You can submit a complaint to the European Commission via their website at https://ec.europa.eu/consumers/odr/main/?event=main.home.show  You will not be charged for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.

 

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the Contract)

To:

Couture Living Limited,

Heaton House,

86 Bradford Road,

Dewsbury, West Yorkshire,

United Kingdom,

WF13 2EF

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following products and/or services [*],

Ordered on [*]/received on [*],

Name of the consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

17          Free Sample Offer

a) Free sample offer restricted to one per household

b) A maximum of 2 samples in the same fabric when using the free sample offer.

c) In the event of abuse of free samples offer, Couture Living reserve the right to cancel/amend orders.